Production time
Due to the unique and highly personalized nature of our decks, production takes time, and it starts only once you have reviewed your cards and approved your deck for print — the clock starts from your approval, not from your purchase. Each card is individually generated and quality-checked before printing begins.
Production windows by edition
Deluxe printed deck — up to 14 business days. Premium 350gsm card stock, delivered in a velvet keepsake pouch.
Standard edition — up to 21 business days. The same complete deck on smooth card stock, shrink-wrapped, at about half the deluxe price.
Collector's Edition — up to 21 business days. Hand-finished, which is what makes it take longer.
Not sure which one you have? Your order page names your edition, and so does the confirmation email you received at checkout.
Shipping updates
You will receive a shipping confirmation email with tracking information as soon as your order is dispatched. If your order includes a printed deck, it is currently being produced at our printing center.
Business days
Our production timelines are estimates in business days and do not include weekends or public holidays.
Why these timelines are estimates
Every Tails deck is made to order. There is no shelf of finished decks waiting to be picked and boxed — yours doesn't exist until you approve it. The moment you do, we start a print run of exactly one deck: your photos, your cards, printed, cut, counted, checked and packed for you and nobody else.
That's what makes it a keepsake rather than something off a shelf, and it's also why the dates we show are estimates rather than guarantees. Occasionally an order takes a little longer than the window we quote. Here's what's usually behind that:
Nothing is pre-made. Most things you order online ship the next day because thousands of identical copies were printed months ago. Yours is printed only after you approve it.
Every card is checked individually. No two decks are alike, so we can't inspect one and assume the rest are fine. Each card is generated and quality-checked on its own, and if a single one doesn't come out right, it's made again before anything is printed or packed.
Finishing takes the time it takes. Card stock, cutting, edges and packaging all happen deck by deck — and the Collector's Edition is genuinely finished by hand.
The last stretch isn't ours to control. Once your parcel is with a courier, its route, local delivery schedules, paperwork, weather and public holidays all have a say.
If your order runs past its window, nothing is lost. Your deck is a real object made specifically for you — it can't be handed to anyone else — and it is still on its way. Your tracking page keeps updating the whole time.
We'd rather take an extra day or two and send you something worth keeping than rush a deck that only exists because of you.
Taking longer than expected?
If you haven't received a shipping update within the production window for your edition (14 business days for the deluxe printed deck, 21 for the standard edition and the Collector's Edition), counted from the day you approved your deck for print, please reach out to us at [email protected] with your order number.