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My pet doesn't look right on some cards

A
Written by Andrey Galko
Updated today

Why some cards look different

Each card is created individually using AI, and occasionally some details — like ear shape, coat pattern, or facial features — may differ slightly from your pet's actual appearance.

How to fix it

  • Click on the card that needs correction on your order page.

  • Select "Edit" and describe what needs to change (e.g., "My dog's ears stick out sideways, not folded forward").

  • The card will be regenerated with your corrections.

If you're having trouble with the self-service editor, email us at [email protected] with your order number, the cards you'd like changed, and a reference photo. We'll handle the edits for you.

Uploading clear, well-lit photos of your pet from multiple angles helps the AI generate more accurate results.

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