If you're unhappy with your cards, you can almost always fix it yourself — open the "Edit" window on any card (or use "Bulk edit") to regenerate or adjust it. Each plan includes a free edits allowance, everyone gets 20 free relaxed-pace (slower) edits every day, and fixing genuine rendering defects is always free. You can purchase more edits anytime; Collector's Edition orders include unlimited edits. For hands-on help, ask the Order Assistant via the (?) icon on your order page, or add the "Artisan edits" add-on (from the edit modal or the diamond icon on your order page).
Refund requests are self-serve, on your order page
All purchases are final: every order is a unique, personalized creation generated from your photos, so digital orders can't be refunded once your deck has been created — it can't be taken back or resold. Where a refund is available, you request it directly on your order page, no emails needed:
Before your deck is created: we only start creating your deck after your explicit go-ahead on the order page. If you decide not to proceed, choose the refund option shown right there instead.
Printed decks before print confirmation: until you approve your deck for printing, you can switch to the digital edition from your order page — we refund the difference between the printed and the digital price, and the full digital deck stays yours.
A scheduled refund is processed automatically after 5 business days, back to your original payment method — and you can cancel it and keep your order at any point before then.
If an unresolvable technical failure prevents you from receiving or editing your order — the only case in which a digital order is refunded — email [email protected] with your order number and what went wrong. We'll regenerate your order or issue a full refund.