The most frequent reason customers can't find their deck is that the order was placed under a different email address than the one they're checking. This often happens when your phone auto-fills a stored email address during checkout.
What to do
Check the confirmation email you received — it will contain a direct link to your order page.
Try searching all your email accounts for "Tails AI" to find the confirmation.
If you used the wrong email, contact us with your order number and we can update it.